FREQUENTLY ASKED QUESTIONS

Before contacting us, please review the questions and answers below. In most instances, the responses we have documented should answer your question. However, if for some reasons you do not see a response that answers your problem, feel free to contact us.

Registration
When does registration start and end?

Online registration will commence on 21 September 2018.
Registration closes on 29 October 2018 (6.00pm) or when all slots are sold out, whichever comes first.

Can I register as a walk-in participant?

No walk-in registration is allowed.

What are the payment modes available for registration?

We offer you a diverse selection of payment options.
Register now using any of the following payment methods:
• PayPal
• Credit Card/Debit Card, Internet Banking (FPX) like Maybank2u or CIMBClicks through MOLPay.

How do I know if my registration was indeed completed?

If you have successfully Registered & Paid for your slot, you will receive a “Registration Confirmation” email from us.

If you did not receive the email kindly call, SMS or WhatsApp us at +6018 988 7144, between 9.00am to 6.00pm on weekdays.

I did not receive the confirmation slip. What should I do?

The confirmation slip might not find its way to your inbox for one of the following reasons:
• You provided an erroneous email address when registering.
• The confirmation email might have been treated as spam and diverted to your junk box.

If the above does not solve the problem, please email us at register@warriorschallenge.com.my and provide us the following details:

• Name
• NRIC/ Passport Number

We will reply in three to five working days.

Alternatively, you can call, SMS or WhatsApp us at +6018 988 7144, between 9.00am to 6.00pm on weekdays.

If the size of the shirt ordered does not fit, can I exchange to a new size?

You cannot change your event shirt size after completing your registration.

Please refer to the size chart at the point of registration when stating your preference.

Do I get a refund if I choose not to participate or am unable to make it on the day after registering for the event?

Unfortunately, registration fees are non-refundable.

However, bib transfer option is available with RM10 processing fee. Kindly email us at register@warriorschallenge.com.my regarding bib transfer 5 days before race pack collection day.

Any changes without prior email and after the race pack collection days will not be entertained. Participants running using other people's bib (in the Elite category) won't be entitled for prizes and lucky draw.

Entry Pack Collection
Can I request the organizer to ship my race pack to my doorstep?

No, race pack must be collected during the race pack collection days.

What if I am unable to collect my race pack on the collection day?

If you are unable to collect your race pack, you may appoint someone else to collect it on your behalf.
All uncollected race packs (i.e. after the conclusion of race pack collection day) will be donated to charity or disposed of at the organiser’s discretion.

Can I change my event apparel size ?

No, kindly refer to the sizing chart and select your correct apparel size.

Event Day
Will there be any bag deposit service?

Bag deposit service will not be provided.

No breakfast will be provided either, kindly come prepared with proper nutrition before the flag off time.

No breakfast will be provided.

Is this a timing race?

Elite Heat : Yes, there will be timing chip provided on your bib as Elite Heat racers are competing for best time to win cash prizes. Be advised that the race for Elite Heat could be a tad dangerous considering most racers will be in a competitive mood to finish the course. Ensure that you are well experienced in competitive obstacles race before signing up under this category.

Open Heat : No, this is not a timing race as the aim for Open Heat is for beginners and leisure racers to have fun together while attempting their best to complete the obstacles without any pressure to settle it fast. Run, walk, hike, climb, jump, crawl at your own pace, do it with your buddies, and be safe till you reach the finish line!

How are you going to define a finisher?

The warrior who managed to pass through all obstacles will be entitled for a finisher’s medal. All participants have a chance in winning lucky draw prizes provided. Participant’s bib number will be referred to as the lucky draw ticket number.

Do I need to bring any credentials with me to enter the army camp?

Yes, please do not forget to bring your IC or Driving License for the security clearance. P/S: Passport for foreigners.

Will I still receive the medal if I missed the cut-off time?

Yes.

Will there be a briefing?

There will be a briefing at 7:00am on the race day.

Understanding the details is critical to ensure a safe and enjoyable event for all participants. The details of the briefing will be finalised as we move closer to the event date.

 
Are you chicken?

Conquer Warriors Challenge 2018 obstacles & unleash your full potential. No pain, no gain.

Registration for Warriors Challenge 2018 officially closed.
Please read and understand the Rules & Regulations
Lost Your Way?

We’ll help you resolve your issues quickly and easily, allowing you to get back to more important things, like taking a breath.

Phone, SMS or WhatsApp+6018 988 7144
E-mailinfo@warriorschallenge.com.my
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